This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

1. Seller Eligibility Requirements
2. Order Eligibility Requirements
3. Items and Transactions Not Eligible
4. Seller Protection Benefits

1. Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

A. Keep your shop in good standing (that means you’re not violating any of Vanita Kollections’s policies).
B. Enroll in Vanita Kollections’s payment platform,
Vanita Kollections Payments.
C. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Vanita Kollections’s policies, as well as
your local laws.
D. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
E. Include reasonable and accurate
processing times or ship-by dates (because getting a birthday gift a week late isn’t great).
F. Cooperate with investigations conducted by Vanita Kollections. Promptly provide any information requested by Vanita Kollections, and cancel and refund any transactions deemed invalid or unauthorised by Vanita Kollections.

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Vanita Kollections’s Seller Protection:

A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Vanita Kollections Conversations.
B. Ship the order to the address provided on Vanita Kollections or Vanita Kollections Studio. If your buyer provides an alternate shipping address through Conversations, be mindful of
fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address.
C. Mark the order as shipped after you send it out.
D. Provide valid
proof of shipping. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
E. Use Vanita Kollections Payments to receive payment for the order.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

A. Items sold in person via the Sell on Vanita Kollections app.

B. Transactions processed outside of Vanita Kollections Payments, for example, through standalone PayPal or a personal check.
C. Any order or transaction that is fulfilled by the seller despite notice from Vanita Kollections admin that the order or transaction in question is invalid, fraudulent, or under investigation.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Vanita Kollections will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our enquiries within 7 calendar days. If a chargeback is filed against you, we’ll need you to respond to any inquiries from Vanita Kollections as soon as possible, and no later than 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favour.

Prohibited Items

The following types of items are prohibited or restricted on Vanita Kollections :

  1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
    2. Animal Products and Human Remains
    3. Dangerous Items: Hazardous Materials, Recalled Items and Weapons
    4. Hate Items: Items that Promote, Support or Glorify Hatred
    5. Illegal Items, Items Promoting Illegal Activity and Highly Regulated Items
    6. Internationally Regulated Items
    7. Pornography and Mature Content
    8. Violent Items: Items that Promote, Support or Glorify Violence.

Transaction Fees

When you make a sale through Vanita Kollections, you will be charged a transaction fee of 5% of the price you display for each listing.